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Monthly Archives: November 2016

Touchpoint Mastery – getting the most out of your customer journeys

Posted on November 29, 2016

Your touchpoints are the network of inter-linked interactions where ‘the rubber hits the road’. They are the moments where the customers’ experience of you occurs and where your business revenues are generated, and potentially occur millions of times every day … Continue reading →

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Posted in Service Design | Tagged Touchpoint Mastery
 
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