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Monthly Archives: June 2014

Delightful details – 1

Posted on June 30, 2014

Amazing customer experiences rarely come from doing one big-thing. This is because great experiences are invariably created through a myriad of smaller, yet delightful details. Prior to seeing a show recently at London’s Royal Festival Hall in the Southbank Centre, … Continue reading →

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Posted in Service Design | Tagged Customer Experience, Delightful Design, Delightful Details

Disturbing details

Posted on June 27, 2014

How graphic do you need to be to get someone’s attention? On London’s tube system, you may (surprisingly frequently) hear the announcement of a delay due to a person under a train. To me, this conjures images of mangled body-parts … Continue reading →

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Posted in Service Design | Tagged Customer Experience, Design Details
 
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