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Monthly Archives: July 2013

Dentist, car mechanic or customer service agent?

Posted on July 4, 2013

Rod Butcher at Rod’s Round Up tells about a great quote he heard at a conference when a speaker said that “we’ve moved from a world where companies had better technology than their customers, to one where the consumer has … Continue reading →

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Posted in Business growth | Tagged Customer Experience, Customer Service

£1 million for a great answer – but what’s the question?

Posted on July 1, 2013

At the G8 Innovation Conference in London yesterday, Prime Minister David Cameron announced a £1 million prize to the person or organisation that can identify and solve the biggest problem of our time. He didn’t state what that problem was, … Continue reading →

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Posted in Innovation | Tagged Government thinking
 
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